Refund & Cancellation Policy – Adoptrees

Last Updated: November 2025

Adoptrees works with high transparency. We understand that users may sometimes need refunds or cancellations.

1. Cancellation Policy

Cancellations are accepted under these conditions:

  • Request placed within 1 hour of the order
  • Plantation has NOT been allocated
  • No digital certificate has been created

Once a tree is assigned or planted, cancellation is not possible.

2. Refund Policy

Refunds are processed when:

  • Duplicate payments occur
  • Payment fails but money is deducted
  • Plantation allocation is not possible due to operational issues

3. Refund Timelines (Strictly Followed)

Payment MethodRefund Time
UPI / Wallets2–3 business days
Net Banking3–5 business days
Debit/Credit Card5–7 business days
Corporate Orders7–15 business days

Refunds are always initiated back to the original payment source.

4. Non-refundable Situations

Refunds cannot be provided if:

  • Plantation process has started
  • Adoption certificate already issued
  • Bulk orders confirmed
  • Custom naming/branding completed

5. How to Request Refund

Write to us at refunds@adoptrees.com with:

  • Order ID
  • Email ID
  • Reason for refund
  • Payment screenshot

Our team will respond within 24–48 hours.